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Shipping + Returns

SHIPPING

Lac+Co offers FREE STANDARD SHIPPING on all Canada and U.S. orders of $150 or more (not including discounts and taxes).

WHERE WE SHIP

We currently only ship to Canadian and U.S. addresses, excluding PO Boxes.

To inquire about ordering for delivery outside of Canada and U.S. or to inquire about other shipping options within Canada, please email us at orders@lacandco.com

ORDER PROCESSING

Your order will be processed within 1 – 2 business days after the order is placed, with exceptions during peak holiday periods. Orders must be received by 12pm EST Monday-Friday to be processed on the same day. Orders received over the weekend and on holidays will be processed the following business day. Once your order has been processed, you will be notified with an Order Confirmation Email.

HOLIDAYS

  • NEW YEAR’S DAY
  • FAMILY DAY
  • EASTER MONDAY
  • VICTORIA DAY
  • CANADA DAY
  • CIVIC HOLIDAY
  • LABOUR DAY
  • THANKGIVING
  • CHRISTMAS DAY
  • BOXING DAY

 

BACK ORDERED ITEMS

If your order contains back-ordered items, we will ship items as soon as they are available. For U.S. orders, please note we will hold the entire order until the back-ordered items are available. For all other inquiries regarding your order, please contact our customer care team orders@lacandco.com

 

U.S. shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates. Shipping, duties, taxes and applicable fees are nonrefundable for undeliverable or refused orders. Orders cannot be shipped to a APO / FPO or P.O. Box addresses.

SHIPPING OPTIONS

Shipping rates and details are as follow, all orders require a signature for delivery.

Standard - estimated delivery within 4-7 business days from processing of the order*

$15 CDN, plus applicable taxes /
Free for orders over $150 CDN (excluding discounts and taxes) 

Express - estimated delivery within 2-3 business days from processing of the order *

$30 CDN, plus applicable taxes

 

SHIPPING RESTRICTIONS

We reserve the right to restrict delivery to certain remote locations. Expedited delivery may only available for select locations.

We do not currently offer Saturday or Sunday delivery.

At this time, we are not able to split an order into multiple shipping destinations.

Please note that certain items which are considered hazardous materials by regulatory authorities (e.g. nail polish, pressurized spray cans, fragrance, etc.) can only be shipped via ground shipping due to air transport regulations and regulations.

For shipments to Hawaii, Alaska, and Puerto Rico, we regret that we are unable to ship restricted items.

TAXES

All taxes will be applied subject to applicable federal and provincial tax legislation. All shipping and duty charges are non-refundable and you will be responsible for paying for your own shipping and duty costs for any items returned by mail.

For all other inquiries regarding your order, please contact our customer care team orders@lacandco.com

RETURNS & EXCHANGES

If you are not completely satisfied with a Lac+Co purchase or gift for any reason, please review our policies below.

Online purchases may be returned to the Lac+Co or by mail, within 14 days of the purchase date, for store credit only. Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your item must be unused, undamaged and in its original packaging, with the original tags attached.

All returns are subject to validation and approval at Lac+Co’s discretion. Lac+Co reserves the right to limit or refuse a return, in its sole discretion.


Exchanges are available in-store only.

Sales are final on all cosmetics, gift cards and sale and promotional items.

All shipping and duty charges are non-refundable and you will be responsible for paying for your own shipping and duty costs for any items returned by mail.

TO RETURN TO STORE

  1. Bring your original invoice or order confirmation email along with the item(s) you would like to return to Lac+Co.
  2. All items must have their originals tags attached and be in their original packaging.
  3. Be sure to bring the credit card you used to make your online purchase and valid photo identification. Your refund will be for Lac+Costore credit.

TO RETURN BY MAIL:

  1. Contact us via orders@lacandco.com, referencing your order confirmation number with your request to return your item(s), before returning the item(s). We will issue a return authorization number. The return authorization number must be written on the outside of the package or goods will not be accepted at time of delivery.
  2. You can take your package to the nearest Post office or Mailbox (to find a location, please visit www.canadapost.ca). Alternatively, you may call Canada Post customer service to schedule a pick up at your home. Please keep your Canada Post receipt for tracking purposes.

 

Mail Your Returns to:

Lac+Co

Attn: Product Return

172 Davenport Road

Toronto Ontario M5R 1J2 Canada

1 416 962 8888

 

  1. Please ensure that all items are packed and sealed securely using the original packaging; and that your original invoice or order confirmation email is included. All items must have their original tags attached or be in their original packaging.
  2. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  3. If approved, then your return will be processed, and your refund will be made in the form of Lac+Co store credit.
  4. Sorry we cannot accept COD deliveries.

IF THE REFUND POLICY IS NOT FOLLOWED

If you return an item that is damaged, without authorization, without original tags attached and/or in its original packaging, lost in transit, or if the item is not returned in a timely manner following the issuance of your return authorization number, your return will not be processed.

CONTACT INFORMATION

For all other inquiries regarding our Return Policy, please contact our customer care team orders@lacandco.com.